I have been very unimpressed with ANB so far. In the past, I have used USAA, FirstBank, US Bank, and Wells Fargo for banking and the only bank I would rate worse is Wells Fargo. ANB's technology for mobile and online banking leaves you wanting. You have to fill out and submit a paper form to apply for online banking and although I have submitted this form and gone back and forth with ANB half a dozen times I still do not have online banking.
Anb bank in Carbondale is by far one of the worst places of business if you expect any kind of customer service. I have repeatedly tried to give them some grace when it comes to there lack of compassion and respect. The tellers are rude and condescending. After speaking with the branch manager the disrespectful tone remains the same. I wouldn't recommend this branch to anyone.
Additionally, there have been a few times when ANB said they would complete something for me and contact me when it was ready (paperwork for an additional savings account, filling out online banking form, and contacting me with my new pin), and each of these times they failed to contact me; I had to follow up with them and more than once for each item (two of the three remain unresolved after months).
The only reason for two stars is that the ANB staff are always very friendly.
Anb Bank is a US Bank based in Carbondale, Colorado. Anb Bank is located at 409 Dolores Way, Carbondale, CO 81623, USA.
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