In Reply to Luis, we not only explained to his dad that the battery was good before he made the purchase we offered and charged the old battery for free. It was our understanding that he still wanted to purchase a new battery. As for the racist comment we have a sign on the front door and also a memo on the invoice that merchandise is returnable in New Condition which this battery was not and had been installed. I did explain the sign and memo were in English and not Spanish. The battery was installed by Luis's father and did not solve the customers problem. I would suggest that we have many very good repair facility's in the area and Luis should have his father take his vehicle to one to have it repaired as they are able to test the entire system. We do our best to provide customers the best service possible unfortunately customers often do not create a good environment to do that.
Great auto supply for locals without having to go to Glenwood Springs.
So my dad went to NAPA AUTO PARTS in carbondale to check a car battery and he is not a good english speaker and the guy didnt explain to my dad good about his old battery being good and just needed a charge. So they let him buy a new battery why? Because they didnt explain his battery was good. So he went back to see if his old was is good to take the new one back and they wouldnt take it back. The owner was very rude and kinda made a racist coment againts my dad. I told him that he doesnt speak very good english and that nobody attempt to stop him from buying a new battery or tried harder to explain his old battery was good. The owner told us that we live in America and that he should speak english, but when most of their customers are hispanics. I think that they took advantage of my dad for not understanding english and sold him a new $130 battery when the one he left charging was good, but according to them its my dads fault for not speaking english and not reading the return policy when it its not written in the receipt.
Prices are about 30 percent higher than Napa in Glenwood springs service i
Had what I needed, fair priced and wonderful views.
Napa Auto Parts Your Parts Haus is a US Car Repair based in Carbondale, Colorado. Napa Auto Parts Your Parts Haus is located at 1301 Dolores Way, Carbondale, CO 81623, USA.
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